Terms of Service

Last updated: 3 November 2026

1. About These Terms

These Terms of Service explain the conditions that apply when you use the Board & Bloom website at boardandbloom.co.uk or purchase furniture from us.

Board & Bloom is an established Bristol-based rustic furniture retailer with a physical showroom and an online store offering a carefully selected range of rustic wood furniture, including dining sets, dressers, nightstands, sofa tables and console tables.

In these terms, “we”, “us” and “our” mean Board & Bloom. “You” and “your” mean the customer or website visitor.

Our business contact details are:

Board & Bloom
Filwood House, Filwood Road, Bristol BS16 3RY, United Kingdom
Email: info@boardandbloom.co.uk
Telephone: +44 7903 446293

Nothing in these terms affects your statutory rights as a consumer.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding contract to place an order with us.

You agree to use our website lawfully and not to:

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malicious code or harmful material.

• Interfere with the operation or security of the website.

• Use the website for fraudulent or unlawful purposes.

We aim to keep our website available and up to date, but we cannot guarantee uninterrupted access or that it will always be free from errors.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours and finishes are accurate and helpful.

Before placing an order, please check the product information carefully, including:

• Product dimensions and measurements.

• Materials and stated finishes.

• Colour and design details.

• Product features and any assembly requirements.

• Whether the item is sold individually or as part of a set.

Natural wood characteristics

As our range includes rustic wood furniture, natural characteristics may vary between individual pieces. These can include differences in grain, knots, texture, tone and distressing.

Photographs are provided as a guide. Screen settings and lighting may affect how colours appear. Natural variation does not remove your rights if an item is faulty, damaged or materially different from its description.

4. Prices and Payment

All prices displayed on our website are in pounds sterling (GBP).

Applicable delivery charges and other costs will be shown before you complete your purchase.

We accept the payment methods displayed at checkout, which may include major debit and credit cards and Shop Pay. Payment processing is handled by Shopify and the relevant payment providers.

Payment may be authorised or collected when you place your order, depending on the payment method and checkout process.

If a payment is declined or cannot be completed, we may be unable to process your order.

Pricing errors

We take care to ensure that prices and product information are accurate. If we identify a genuine pricing or listing error before accepting your order, we will contact you to explain the issue.

If the correct price differs from the displayed price, we will give you the option to proceed at the corrected price or cancel the order for a refund of any amount paid.

5. Orders and Order Acceptance

When you place an order through our website, you will receive an email acknowledging that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted. We will confirm acceptance through a further order confirmation or dispatch notification, as applicable to our order process.

We may be unable to accept an order if:

• The product is unavailable.

• We cannot verify or process the payment.

• There is a genuine error in the product listing or price.

• We have reasonable grounds to suspect fraudulent activity.

• Delivery cannot be arranged to the address provided.

If we cannot accept an order after payment has been taken, we will notify you and arrange a refund of the amount paid.

If you need to change or cancel an order, please contact us as soon as possible at info@boardandbloom.co.uk. We will explain whether the order can still be changed or stopped. Your statutory cancellation rights remain unaffected.

6. Delivery

We currently deliver to addresses within the United Kingdom. Available delivery options, charges and estimated delivery times will be displayed during checkout or explained in our Shipping Policy.

Delivery arrangements may vary depending on the size, weight and type of furniture ordered.

Please ensure that:

• Your delivery address and contact details are correct.

• Someone is available to receive the delivery where required.

• The furniture can reasonably be accessed through doorways, hallways, staircases and other access points.

Please check product dimensions and access requirements before ordering. Contact us before purchase if you are unsure whether an item will fit into your property.

Delivery dates and times are estimates unless we have expressly agreed a specific delivery date with you.

Delivery problems

If your order is delayed, missing or arrives damaged, contact us at info@boardandbloom.co.uk. We will investigate and work with the relevant delivery provider to resolve the issue.

Where we arrange delivery, the goods remain at our risk until they come into your physical possession or the possession of someone you have identified to receive them, except where the law provides otherwise.

7. Ownership of Goods

Ownership of the goods will pass to you once we have received full payment for the order, including any applicable delivery charges, subject to any mandatory legal rights.

The risk of loss or damage is separate from ownership and is dealt with under the Delivery section of these terms.

8. Cancellations and Returns

If you purchase furniture online, you generally have a statutory right to cancel within 14 days after receiving your goods, without giving a reason, subject to the legal exceptions that apply.

Board & Bloom also offers a 30-day return period for eligible unused items under our returns policy. This is an additional commercial policy and does not replace or reduce your statutory rights.

Return conditions, procedures, collection arrangements, postage costs and refund information are explained in our Refund & Return Policy.

Some goods, including items made to your specifications or clearly personalised, may be excluded from the statutory cancellation right where the relevant legal exception applies. Any applicable exception will be explained before purchase.

9. Faulty, Damaged or Incorrect Goods

We want you to receive the furniture you ordered in the condition described.

If an item arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible at info@boardandbloom.co.uk.

Where possible, include:

• Your order number.

• The product name.

• A description of the problem.

• Photographs showing the issue, if relevant.

We will review the issue and explain the available next steps.

Your rights under the Consumer Rights Act 2015 include the right to goods that are of satisfactory quality, fit for purpose and as described. Depending on the circumstances, your legal remedies may include a repair, replacement or refund.

Nothing in these terms limits or excludes your statutory rights.

10. Furniture Care and Assembly

Please follow any care, cleaning and assembly instructions supplied with your furniture.

Where assembly is required, make sure the item is assembled according to the instructions and that all relevant fittings are used.

Use furniture for its intended purpose and follow any product-specific guidance. If you have questions about caring for a particular finish or assembling an item, contact us before attempting anything that could damage the product.

11. Website Content and Intellectual Property

Unless otherwise stated, the text, photographs, logos, graphics and design elements on our website belong to Board & Bloom or are used with permission from the relevant rights holders.

You may browse and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially use our website content without obtaining the necessary permission from the relevant rights holder.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these terms limits your statutory rights relating to goods or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

We are responsible for losses that are a reasonably foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that are not reasonably foreseeable or for losses caused by circumstances outside our reasonable control, subject always to your statutory rights.

13. Events Outside Our Reasonable Control

Sometimes events outside our reasonable control may affect our ability to operate or fulfil an order. Examples may include severe weather, natural disasters, transport disruption, industrial action or interruptions to essential services.

If such an event affects your order, we will contact you where reasonably possible and take reasonable steps to reduce the impact.

This section does not remove any rights or remedies you may have under consumer law, including where delivery is not made within the legally required or agreed period.

14. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Please read that policy to understand what information we collect, how we use it, who we share it with and how you can exercise your data protection rights.

15. Changes to These Terms

We may update these terms from time to time to reflect changes in our business, website, products or legal requirements.

The latest version will be available on this page, together with the date it was last updated.

The terms that apply to your purchase will be those provided or made available to you when you place your order, subject to any changes agreed with you and applicable law.

16. Governing Law

These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in the country where you live require otherwise.

Nothing in this section prevents you from relying on any mandatory consumer rights or bringing proceedings in a court where you are legally entitled to do so.

17. Contact Us

If you have a question about these terms, a product, an order or a delivery, please contact us.

Board & Bloom
Filwood House, Filwood Road, Bristol BS16 3RY, United Kingdom
Email: info@boardandbloom.co.uk
Phone: +44 7903 446293

We will do our best to help with your enquiry.