Frequently Asked Questions – Board & Bloom
Welcome to the Board & Bloom FAQs. Whether you're exploring our rustic wood furniture collection, planning a visit to our Bristol showroom or shopping through our online store, you'll find answers to common questions about our furniture, ordering, delivery, payments and returns.
We aim to make choosing and purchasing furniture straightforward through clear product information and helpful customer support.
About Our Furniture & Showroom
What types of furniture does Board & Bloom sell?
Board & Bloom specialises in rustic wood furniture for homes across the UK. Our collection includes dining sets, dressers, nightstands and sofa and console tables. Each product listing provides available information about dimensions, materials and finishes.
Where is Board & Bloom based?
Board & Bloom is based at Filwood House, Filwood Road, Bristol, BS16 3RY, United Kingdom. We operate a physical showroom alongside our online furniture store.
Can I visit your Bristol showroom?
Yes. Customers can contact us about visiting our Bristol showroom to explore selected furniture in person. We recommend contacting us before visiting to confirm which pieces are currently on display.
Can I purchase furniture online?
Yes. Our online store allows customers throughout the UK to browse our rustic furniture collection, review product specifications and place orders directly through our website.
How do I know if furniture will fit my room?
Our product pages provide available dimensions, including width, depth and height. We recommend measuring your intended space, doorways and stairways before placing an order.
Will the furniture look exactly like the product photographs?
We photograph our products as accurately as possible. However, natural wood grain, knots, colour variations and hand-applied distressed finishes can differ between individual pieces. Screen settings may also affect how colours appear.
These natural characteristics contribute to the individual appearance of rustic furniture.
Orders, Delivery & Shipping
Where do you deliver?
We currently deliver to addresses within the United Kingdom only. We do not currently offer international shipping.
How much does delivery cost?
Delivery is free on orders over £50. Orders under £50 are subject to a delivery charge, which is displayed at checkout before payment.
How long will my order take to arrive?
Orders are generally processed and dispatched within 1–2 business days. Delivery usually takes a further 5–6 business days after dispatch.
Please allow approximately 6–8 business days in total from the date of ordering.
Which delivery companies do you use?
We use Royal Mail, DPD and FedEx. The courier selected depends on the size and weight of your order.
Tracking information is emailed once your order has been dispatched.
Do I need to be home to receive my furniture delivery?
Larger furniture items usually require a signature upon delivery. We recommend making sure someone is available to receive your order. Courier tracking updates provide further information about delivery progress.
Can I change or cancel my order?
Please contact us as soon as possible if you need to amend or cancel an order.
If your order has not yet been dispatched, we can usually help with changes or cancellation. Once dispatched, returns are handled in accordance with our Returns & Refund Policy.
Returns, Refunds & Customer Support
Can I return an item if I change my mind?
Yes. Eligible unused items can be returned within 30 days of delivery, subject to our Returns & Refund Policy.
Please review the policy for full details about return eligibility and the return process.
Who pays for return postage?
If an item arrives damaged, faulty or is not what you ordered, we cover the return cost in accordance with our policy.
For change-of-mind returns, customers are responsible for return postage.
What should I do if my furniture arrives damaged?
Please contact us as soon as possible, ideally within 48 hours of delivery.
Include your order number and clear photographs of the damaged furniture and packaging. We will review the issue and arrange an appropriate replacement or refund in accordance with our policy.
Furniture Assembly & Care
Does the furniture require assembly?
Assembly requirements vary by product. Where assembly is needed, this is stated on the relevant product page, and instructions are included with your order.
How should I care for my rustic wood furniture?
For everyday care, dust with a soft, dry cloth and wipe spills promptly.
Use coasters and placemats to help protect surfaces from heat and moisture. Avoid prolonged exposure to direct sunlight to help preserve the furniture's appearance and finish.
Always follow any product-specific care instructions.
Payments & Online Shopping
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay through our online checkout. Available payment options are displayed at checkout.
Is it safe to pay through your online store?
Payments are processed through Shopify's secure checkout using the available payment processing services. Board & Bloom does not directly handle customers' full payment card details.
When will I be charged for my order?
Payment is taken when you successfully place your order through our online checkout. You will receive an order confirmation email once payment has been processed successfully.
What should I do if my payment is declined?
Check that your payment and billing details are correct. You may also contact your card provider or try another available payment method.
If the problem continues, contact Board & Bloom for assistance.
Still Have Questions?
If you cannot find the information you need, our team is happy to help.
Whether you have a question about a furniture item, product specifications, showroom availability, delivery or an existing order, please get in touch.
Email: info@boardandbloom.co.uk
Phone: +44 7903 446293
Business hours: Monday to Friday, 9:00 am–5:00 pm (UK time).
Showroom address: Filwood House, Filwood Road, Bristol, BS16 3RY, United Kingdom.
We aim to respond to email enquiries within one business day.
Thank you for considering Board & Bloom for your rustic furniture needs.