Shipping Policy

Last updated: 3 November 2026

At Board & Bloom, we aim to make ordering rustic wood furniture online straightforward, from placing your order to receiving your delivery.

This policy explains where we deliver, how shipping charges are calculated, how long orders take to arrive and what to do if there is a problem with your delivery.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom.

We are unable to offer international delivery at this time.

Some postcodes or locations may have delivery restrictions, particularly where access is limited or specialist arrangements are required for larger furniture items.

If we are unable to deliver to your address, we will contact you before dispatch to discuss the available options. If delivery cannot be arranged, we will cancel the order and refund any payment made.

2. Delivery Costs

Our current delivery charges are:

• Free delivery: Eligible orders over £50.

• Orders under £50: A delivery charge will be calculated and displayed at checkout before payment.

Any applicable delivery charge will be shown before you complete your purchase.

If a particular product has different delivery arrangements or charges, these will be explained on the relevant product page or during checkout.

3. Order Processing Time

We aim to process and dispatch orders within 1–2 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed at weekends or on bank holidays will normally be processed on the next business day.

Processing time is separate from the time taken by the delivery company to transport your order.

4. Estimated Delivery Time

Once your order has been dispatched, delivery normally takes a further 5–6 business days.

This means you should generally allow approximately 6–8 business days from placing your order to receiving it.

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery times may vary depending on the delivery location, courier availability, the size of the furniture and circumstances affecting the delivery network.

If a specific delivery date or timeframe has been agreed with you, we will follow that arrangement.

5. Delivery Companies

We use established delivery companies to transport orders, including:

• Royal Mail

• DPD

• FedEx

The delivery company is selected according to the size, weight and delivery requirements of your order.

Larger furniture items may require a courier or service suitable for bulky parcels.

6. Order Tracking

Once your order has been dispatched, we will send a confirmation email with tracking information where tracking is available.

You can use the tracking details to follow your delivery through the relevant courier's website.

If you have not received tracking information or cannot access the tracking link, please contact us at info@boardandbloom.co.uk.

7. Preparing to Receive Your Furniture

Before placing your order, please check the product dimensions and make sure the furniture can be brought into your property.

We recommend measuring:

• Doorways and entrance spaces.

• Hallways and corridors.

• Staircases and landings.

• Lifts and other access points, where applicable.

• The space where you intend to place the furniture.

Please also consider the size of the packaging, as this may be larger than the assembled furniture.

Delivery arrangements

Unless the product listing or delivery agreement states otherwise:

• Delivery is made to your door or the delivery point specified by the courier.

• Room-of-choice placement is not included.

• Furniture assembly is not included.

• A signature may be required for certain deliveries.

Please make sure someone is available to receive the order if the courier requires a signature.

8. Checking Your Delivery

When your furniture arrives, please check the packaging and the items as soon as reasonably possible.

If the packaging is visibly damaged, you can make a note of this with the delivery company where possible. Photographs of the packaging and any damage can also help us investigate.

If the furniture itself is damaged, faulty or incorrect, contact us at info@boardandbloom.co.uk with:

• Your order number.

• The name of the product.

• A description of the problem.

• Clear photographs, where relevant.

We will review the issue and explain the appropriate next steps.

Please note that signing for a delivery or accepting an item does not remove your statutory consumer rights.

9. Delivery Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur because of:

• Courier or transport disruption.

• Severe weather conditions.

• Peak delivery periods.

• Operational or supply-related issues.

• Other circumstances outside our reasonable control.

If your order has not arrived within 8 business days from the date you placed it, please contact us so that we can investigate with the delivery company.

We will provide an update and help resolve the issue.

If your order is delayed, your statutory rights regarding delivery remain unaffected.

10. Missing or Lost Deliveries

If your tracking information shows that an order has been delivered but you have not received it, please contact us.

We may ask you to check whether the parcel has been left in a designated safe place or received by someone at your address.

We will investigate with the relevant delivery company and work with you to resolve the issue.

Where we have arranged the delivery, responsibility for the goods remains with us until they are delivered to you or to someone you have nominated to receive them, subject to applicable law.

11. Damaged, Faulty or Incorrect Deliveries

If your furniture arrives damaged, faulty or different from the item you ordered, please contact us at:

Email: info@boardandbloom.co.uk

Please include your order number and photographs where possible.

We will assess the issue and discuss the appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your legal rights.

For full information about returns, refunds and faulty items, please read our Refund & Return Policy.

12. Incorrect or Incomplete Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

If an order is returned to us because the address provided was incorrect or incomplete, we will contact you to discuss the available options.

Additional delivery charges may apply where a new delivery is required because of incorrect address information supplied by the customer. Any applicable charge will be explained before the arrangement is confirmed.

13. Changes to This Shipping Policy

We may update this Shipping Policy when our delivery arrangements, services or business requirements change.

The latest version will always be available on this page, together with the date it was last updated.

14. Contact Us About Delivery

If you have any questions about shipping, delivery times, tracking or a furniture order, please contact us.

Board & Bloom

Email: info@boardandbloom.co.uk
Phone: +44 7903 446293
Address: Filwood House, Filwood Road, Bristol BS16 3RY, United Kingdom

We will be happy to help with your delivery enquiry.