Payment Policy

Payment Policy

Last updated: 3 November 2026

At Board & Bloom, we aim to make purchasing rustic wood furniture through our online store straightforward and secure. This Payment Policy explains the payment methods we accept, how payments are processed and what customers can expect when placing an order.

Accepted Payment Methods

We currently accept the following payment methods through our online checkout:

  • Major credit and debit cards.

  • Shop Pay.

Available payment options are displayed at checkout. Payment methods may vary depending on eligibility and availability.

Please ensure that your payment details are entered correctly when completing your purchase.

Currency & Pricing

All prices displayed on the Board & Bloom website are in pounds sterling (GBP).

Your order will be charged in GBP. Any applicable taxes and delivery charges will be displayed at checkout before you complete your purchase.

Please review your order total carefully before confirming payment.

Secure Payment Processing

We use Shopify's secure checkout to process online payments.

Payment transactions are handled through the payment processing services available within our Shopify checkout. Payment information is protected through the security measures provided by the relevant payment processors.

Board & Bloom does not directly handle or store customers' full payment card details.

Customers should always ensure they are using the official Board & Bloom website when placing an order and should never share their card details or payment security information through email or telephone.

When You Are Charged

Payment is taken when you place your order through our online checkout.

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

Please check your email, including your spam or junk folder, if you do not receive your confirmation.

If you are unsure whether your payment was successful, contact us before attempting another payment to help avoid duplicate orders.

Declined or Unsuccessful Payments

If your payment is declined or cannot be completed, your order may not be successfully placed.

We recommend checking the following:

  • Make sure your card number, expiry date and security code have been entered correctly.

  • Check that your billing address matches the details held by your card provider.

  • Confirm that your card has sufficient available funds or credit.

  • Check whether your bank or card provider has declined or blocked the transaction.

  • Contact your card provider if the issue continues.

You may also try another available payment method at checkout.

If you continue experiencing payment difficulties, contact Board & Bloom for assistance.

Pricing Errors

We take care to ensure that product prices displayed on our website are accurate.

However, if we identify an incorrect price before dispatching an order, we will contact you to explain the issue.

Where a pricing error affects your order, we will explain the available options, which may include proceeding at the correct price or cancelling the order for a full refund of any payment taken.

We will not dispatch an affected order at a corrected price without first giving you the opportunity to respond.

Nothing in this policy affects your statutory consumer rights.

Fraud Prevention & Payment Verification

To protect our customers and our business, orders may be subject to payment security checks and fraud screening.

In some circumstances, we may contact you to request additional information to verify an order or resolve a payment-related concern.

If we reasonably suspect fraudulent activity or cannot verify a transaction, we may need to cancel the order. If payment has already been collected, the amount paid will be refunded.

We take reasonable steps to protect customer information throughout the ordering and payment process.

Refunds & Payment Reversals

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your bank, card provider or payment service.

For information about return eligibility, damaged products, incorrect orders and refund conditions, please refer to our Refund & Return Policy.

Questions About Payments?

If you have questions about payment methods, an unsuccessful transaction, an order payment or a refund, please contact Board & Bloom.

Email: info@boardandbloom.co.uk

Phone: +44 7903 446293

Business hours: Monday to Friday, 9:00 am–5:00 pm (UK time).

Business address: Filwood House, Filwood Road, Bristol, BS16 3RY, United Kingdom.

We aim to respond to email enquiries within one business day.

Thank you for shopping with Board & Bloom.