Last updated: 19 October 2026
At Board & Bloom, we want you to love your furniture. If something is not right, this policy explains how to return it. This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Return Window
You may return items within 30 days of the date you received them. This exceeds the 14-day cancellation period required by UK law for online purchases.
Condition of Returns
To be eligible for a change-of-mind return, items must be:
· Unused and in the same condition you received them
· Free from marks, scratches, stains or damage caused after delivery
· Returned with all parts, fittings and hardware included
· Packed securely, preferably in the original packaging
If a returned item has been used or damaged after delivery, we may reduce your refund to reflect the loss in value.
How to Start a Return
· Email info@boardandbloom.co.uk with your order number, the item(s) you wish to return and the reason for return.
· We will reply with return instructions and the return address.
· Pack the item securely and send it back using a tracked service.
· Please do not send items back without contacting us first, so we can process your return quickly.
Return Postage
· Damaged, faulty or incorrect items: we cover the cost of returning the item and will arrange collection or provide a prepaid return.
· Change-of-mind returns: the customer is responsible for return postage costs. We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged on the way back to us.
Damaged, Faulty or Incorrect Items
Please inspect your order on delivery. If an item arrives damaged, faulty or is not what you ordered, contact us as soon as possible — ideally within 48 hours of delivery — with your order number and clear photos of the item and packaging. We will offer a replacement, repair or full refund. Reporting promptly helps us resolve the issue with the courier; it does not limit your statutory rights for faulty goods.
Refunds
· Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
· Approved refunds are issued within 14 days of us receiving the returned item, to your original payment method.
· For change-of-mind returns, the original standard delivery charge (if any) is refunded; return postage is not.
· Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.
Exchanges
If you would like a different item or finish, please return the original item for a refund and place a new order. If you received a damaged or incorrect item, we will send a replacement free of charge where stock allows.
Natural Variation
Our furniture features natural wood with visible grain, knots and distressed detailing. Variations in tone, texture and knot pattern between pieces are a natural characteristic of the material and are not considered faults.
Contact
Email: info@boardandbloom.co.uk
Phone: +44 7903 446293
Address: Filwood House, Filwood Rd, Bristol BS16 3RY, United Kingdom