Last updated: 19 October 2026
Board & Bloom ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you visit boardandbloom.co.uk, visit our showroom or make a purchase. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of these laws, Board & Bloom is the data controller.
Information We Collect
· Contact and order details: your name, email address, phone number, billing and delivery address.
· Payment information: processed securely by Shopify and our payment providers. We do not store full card details.
· Order history: products purchased, order values and communications with us.
· Device and browsing data: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.
· Information you send us: messages via our contact form, email or phone.
How We Use Your Information
· To process, deliver and support your orders, including returns and refunds
· To communicate with you about your order and respond to enquiries
· To send marketing emails, where you have opted in (you can unsubscribe at any time)
· To prevent fraud and keep our website secure
· To improve our website, products and customer service
· To meet our legal and accounting obligations
Legal Basis for Processing
· Contract: to fulfil your order and provide the services you request.
· Legitimate interests: to run and improve our business, prevent fraud and keep our site secure.
· Consent: for marketing emails and non-essential cookies.
· Legal obligation: to keep records required by law, such as for tax purposes.
Sharing Your Information
We do not sell your personal data. We share it only where needed to run our business, with:
· Shopify, which hosts our online store and processes payments
· Delivery partners, including Royal Mail, DPD and FedEx, to deliver your order
· Payment providers, to process transactions securely
· Email and analytics service providers that help us operate our website
· Authorities or regulators, where required by law
Some of these providers may process data outside the UK. Where this happens, appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.
Cookies
We use cookies to make our website work, remember your basket, and understand how visitors use our site. Non-essential cookies are used only with your consent, which you can manage through our cookie banner or your browser settings.
How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes described above. Order and transaction records are generally kept for six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe.
Your Rights
Under UK data protection law, you have the right to:
· Access the personal data we hold about you
· Ask us to correct inaccurate or incomplete data
· Ask us to delete your data, where we have no legal reason to keep it
· Restrict or object to how we process your data
· Request a copy of your data in a portable format
· Withdraw your consent at any time, where processing is based on consent
To exercise any of these rights, email info@boardandbloom.co.uk. We will respond within one month.
Data Security
We use appropriate technical and organisational measures to protect your personal data, including secure, encrypted checkout through Shopify.
Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
Contact Us
Board & Bloom
Filwood House, Filwood Rd, Bristol BS16 3RY, United Kingdom
Email: info@boardandbloom.co.uk
Phone: +44 7903 446293